Darrel Cartwright's Hospitality Management

New Elected JHA Chairman April 30, 2018 | Arini N. Yulianti Jakarta Hotels Association has recently completed the election for its new Executive Committee 2018 -2020.  Replacing Alexander Nayoan who has led the Association from 2016, Richard S. Mau – Vice President & General Manager of JS Luwansa Hotel & Convention Center was selected by the Association as Chairman, together with Darrel Cartwright as Vice Chairman - General Manager of The Park Lane Hotel. The new Committee is also supported by existing Executive Members, with Finance lead by I Nyoman Sarya, Vice President - Operations of Singgasana Hotels & Resorts and our Education Program, by Kanit Sangmookda, General Manager of Le Meridien Jakarta. New members joining the EXCOM are James Costa, General Manager of Hotel Borobudur Jakarta and Nils-Arne Schroeder, General Manager of Doubletree by Hilton Jakarta. With support from our Members, “JHA’s...

Did you know that recent customer loyalty statistics show that 47% of customers would take their business to a competitor within a day of experiencing poor customer service? The success of any hotel business is highly dependent on customers’ reviews, which if positive will surge your customer retention and the opposite is also true. Analysts say that visitors trust online reviews just as much as personal recommendations, especially those provided on OTAs . Also, more hotel guests find after booking direct with the hotel they find that they get better service, more opportunities for upgrades and find the best rates available online by booking direct. One such hotel that excels at guest satisfaction is, The Park Lane Jakarta. The Park Lane Jakarta. is located in the golden triangle in the heart of Jakarta. This hotel believes that building memorable guest experience is what hospitality is about. Great guest experience is ...