Darrel Cartwright's Hospitality Management

New Elected JHA Chairman April 30, 2018 | Arini N. Yulianti Jakarta Hotels Association has recently completed the election for its new Executive Committee 2018 -2020.  Replacing Alexander Nayoan who has led the Association from 2016, Richard S. Mau – Vice President & General Manager of JS Luwansa Hotel & Convention Center was selected by the Association as Chairman, together with Darrel Cartwright as Vice Chairman - General Manager of The Park Lane Hotel. The new Committee is also supported by existing Executive Members, with Finance lead by I Nyoman Sarya, Vice President - Operations of Singgasana Hotels & Resorts and our Education Program, by Kanit Sangmookda, General Manager of Le Meridien Jakarta. New members joining the EXCOM are James Costa, General Manager of Hotel Borobudur Jakarta and Nils-Arne Schroeder, General Manager of Doubletree by Hilton Jakarta. With support from our Members, “JHA’s...

Beyond simply achieving their budget targets, General Managers need to help develop a clearly defined strategy for their hotel and stick to it. COOs want them to maintain discipline and not divert off course in the business model, which will ultimately amplify the values of their brand. This sentiment was highlighted from a panel of COOs representing Accor, Hilton, Hyatt, Marriott and ITC at the Hotel Operations Summit India – General Managers in Focus. Dealing With Owners   Today’s GM also needs to have great communication skills as they deal with owners. Whether market conditions are challenging or not, owners are rarely happy with the budget. GMs need to convey what is realistically achievable and and be able to both educate and negotiate with owners. They also need to have a clear understanding of the owners debt financing structure, so that reasonable compromise can come from both sides. “If the owners expectations are aligne...

If there is something I have learnt in my 20 years in the hospitality industry, is that every “x” years the trend changes. When I studied at Cornell  it was important for us to understand that the best in hotels where the Americans with their American style like Hilton, Marriot, etc…. hotels with lots of rooms, most of them in the big cities, hundreds of clients, buffet style, etc… but now the trend is changing, the hotelier has to understand the employee & client and try to find out what it is that the client needs and wants…… I hope you like my post and please feel free to comment, thank you. What can you do to create a hotel experience based on service at the level of Creating Truly Memorable Experiences (CTME)? Experience We Create Experiences It is inevitable that more and more hotels will try to upgrade their service to the level of creating truly memorable experiences. Some will succeed better than others. For example t...